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FAQs for Renters


Want to rent a book? Many people may not have rented in a venue like ours before. Here are some frequently asked questions that may help...


Q: What is Flipsy.com?

A: Flipsy.com is a book marketplace. Our goal is to help people with books to rent or sell connect with people who want to rent or buy.


Q: How do I pay?

A: You can pay for books with PayPal (Visa, Mastercard or Paypal) or Google Checkout, depending on the owner.


Q: What am I committing to when I rent something?

A: The owner of the rental book sets their own conditions for the rental, and the terms and conditions should be stated in the checkout of the book you want to rent. But you generally agree to be responsible for late fees and any damage to the book. If you have questions you can contact the owner of the listing.


Q: If a book can be shipped, who pays for shipping?

A: You pay for shipping charges, but owners may choose not to charge for it. The shipping terms should be stated in the description of the book. If you have any questions on how shipping will work contact the owner of the book.


Q: How do I find out where to return a rental?

A: Each listing may have different conditions for returning the book you rented. Check the terms and conditions of the rental book to determine the return process. If you have questions you can contact the owner of the listing.


Q: What if I lose the book I rented or fail to return it?

A: You will be responsible for paying the difference between the rental amount and the replacement cost.


Q: What if the owner sends me an book that is different than the one I ordered, or not in usable condition (e.g. a really torn-up book) Can I get my money back?

A: Yes. Please contact the item owner to arrange for your refund and return of the product.


Contact us if you question wasn't answered...

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