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CollegeFocus

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Customer Support

Phone888-367-8502
Emailhelp@collegefocus.com
Contact Pagehttp://www.collegefocus.com/contact/

Shipping Information

Upon completion of a buyback quote, CollegeFocus will provide a free, printable shipping label to the Seller in PDF format. To send the order, the seller must print the label, package the book(s) into a durable shipping box, seal the box, and attach the provided label. The seller must then bring the package to the nearest USPS or UPS facility corresponding to the type of label on the box. While not required, CollegeFocus recommends the following: Include print-out of order in the box, Purchase optional insurance through USPS or UPS, Ship within 3 days of placing the order.


Unacceptable Conditions

Textbooks will not be bought if they have any of the following conditions: books with over 20% of the pages with markings (writing, highlighting, marginalia, etc); binding damage, cover damage, missing pages or illegible text; torn pages; odor; water damage or staining of any kind to the pages or covers. CollegeFocus does not purchase any unbound materials commonly known as "loose leaf", "unbound", or "spiral bound" editions of books.


Payment Time

Processing takes 3-5 business days after books arrive at CollegeFocus. Payment by PayPal is issued within 1-5 business days after processing is complete. Payment by check is sent via USPS First Class mail, which typically takes 3-7 business days to reach any destination in the United States.


Payment Types

Check, PayPal




 
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