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Locked Out of Your OnePlus Phone? Here’s How to Unlock It

Forgot your OnePlus password, pattern or lock screen pin? You can use the fingerprint scanner or Face ID if they’re configured. Otherwise, your only options are to reset your OnePlus to factory settings or try unlocking software. If you factory reset your OnePlus, you can restore data, contacts and photos from a backup. Here’s how to do it.

NOTE: If you have a OnePlus One and it’s still running on the original Android 4.4.2 KitKat OS it was packaged with, you might be able to reset your pin by logging in to Google Find My Device OR by entering an incorrect password on your lock screen five times, which will give you a prompt to log in with your Google account credentials. These features were discontinued after Android 4.4, so if you have upgraded your OnePlus One or have a different model you’ll need to factory reset your phone.

Method 1: Factory reset via Google Find My Device

OnePlus phones run on Oxygen OS, which is an Android skin. That means you can factory reset your phone with Google Find My Device. To use this method, your phone needs to be turned on, have an Internet connection and both Location and Find My Device must be enabled.

  1. Log in to Google Find My Device from a different computer, tablet or other device
  2. Ensure Google locates your OnePlus phone
  3. Select ERASE

Google will remotely wipe your OnePlus phone. When the process completes, you can set it up like a new phone, create a new pin and restore a backup.

Did You Know? You can sell locked phones online. Learn more

Method 2: Factory reset via recovery mode

Your phone doesn’t need an Internet connection to factory reset your OnePlus using your phone’s hardware. Find your model below and follow the steps to wipe your OnePlus data. Once the process is complete, you can set it up like a new phone, create a new pin and restore a backup.

OnePlus 7, OnePlus 7 Pro & OnePlus 7T

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until the OnePlus logo AND a pattern dot screen appears
  3. Select FORGOT PASSWORD
  4. A data loss warning will appear on the screen; select OK and confirm your selection

OnePlus 6T

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until the OnePlus logo AND a keyboard appear on the screen
  3. Select FORGOT PASSWORD
  4. A data loss warning will appear on the screen; select OK and confirm your selection



OnePlus 6

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME UP and POWER buttons until the Fastboot Mode screen appears
  3. Press the VOLUME UP key until RECOVERY MODE is displayed at the top of the screen. Press POWER to select it
  4. Select FORGOT PASSWORD
  5. A data loss warning will appear on the screen; select OK and confirm your selection

OnePlus 5T

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until the OnePlus logo appears
  3. Select FORGOT PASSWORD
  4. A data loss warning will appear on the screen; select OK and confirm your selection

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OnePlus 5

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME UP and POWER buttons until the Fastboot Mode screen appears
  3. Press the VOLUME UP key until RECOVERY M ODE is displayed at the top of the screen. Press POWER to select it
  4. Select FORGOT PASSWORD
  5. A data loss warning will appear on the screen; select OK and confirm your selection

OnePlus 3T

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until a menu appears
  3. The menu might be in Chinese; if so, hit the BACK button on your phone and select ENGLISH, then press the POWER button
  4. Select WIPE DATA AND CACHE, then press the POWER button
  5. Select ERASE EVERYTHING and press the POWER BUTTON
  6. Confirm your selection

OnePlus 3

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until you see a menu
  3. Select ENGLISH and press the POWER button
  4. Select WIPE DATA AND CACHE, then press the POWER button
  5. Select FACTORY RESET, then press the POWER button
  6. Confirm your selection

OnePlus 2

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until you see a menu
  3. Select ENGLISH, then press the POWER button
  4. Select WIPE DATA AND CACHE
  5. Select WIPE DATA AND CACHE again, then confirm your selection
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OnePlus X

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until a menu appears
  3. Select ENGLISH and press the POWER button
  4. Select WIPE DATA AND CACHE
  5. Select FACTORY RESET and confirm your selection

OnePlus One

  1. Power off your OnePlus phone
  2. Press and hold the VOLUME DOWN and POWER buttons until the phone vibrates; then release the POWER button but continue holding the VOLUME DOWN button until the Cyanogen Recovery menu appears
  3. Select WIPE DATA/FACTORY RESET
  4. Select YES – DELETE ALL USER DATA
  5. Select REBOOT SYSTEM NOW
Bad ESN? Blacklisted IMEI? You have options. Learn more

Method 3: OnePlus unlocking software

If you don’t have a backup and you’re worried about losing valuable data and photos, you can try Android lock screen removal software. Options include iMyFone LockWiper, which claims to be able to bypass your lock screen without losing data.

Thoroughly vet any third-party software before you try it. Some unlocking software costs money and others could attempt to install malware on your OnePlus phone. Use Android lock screen removal software at your own risk – there is no guarantee it will work, and you might be better off with a simple factory reset.

Did you know? Many phones are worth $100+. Find the value of your phone.

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How to restore your OnePlus phone after a factory reset

If you had automatic backup enabled before you forgot your password, you can recover your contacts, photos and other data after you set up your OnePlus and sign in to your Google account. You can also recover up to 25 MB of data per app (most apps), your call history, phone settings and SMS text messages.



If you didn’t have automatic backup enabled, you can use a manual backup if you have one. If you don’t have a backup, you will not be able to recover your data. In this case, unlocking software might be worth a shot before you wipe your OnePlus phone.

Related Help

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