The Flipsy Guarantee

Terms & Conditions

• You must submit the claim form (below) within 24 hours of completing your sale
• Only completed sales made by following a link from Flipsy.com to the store’s website are eligible for the best price guarantee. That means you must still complete your sale even if you find a higher price
• The best price guarantee is only available for phone sales. Other devices are excluded
• Claims are limited to one per person, household and/or business per any consecutive 12-month period
• Claims may only be made by the person selling the phone. The seller must be the legal owner of the phone at the time of sale
• You must send proof of sale and any additional documentation requested by Flipsy after you file your claim
• Only fixed USD prices from U.S.-based websites are eligible
• These prices are not eligible for the best price guarantee: Prices for refurbished, locked and pre-owned phones, any price that is conditional based on other sales or transactions, estimated prices, prices that require you to send in your phone to confirm the offer upon inspection, prices only available once you send an inquiry (form, email, etc.), prices that are only available via discounts or special offers, and prices that are not publicly posted or require special circumstances (including, but not limited to, employee deals, loyalty/rewards programs and private groups)
• Prices found on peer-to-peer selling platforms, auction websites, wireless carriers and physical retail locations are not eligible. That includes, but isn’t limited to, Swappa, eBay, Craigslist, OfferUp and LetGo
• To be considered a higher price, a third party site must offer more money AFTER all shipping fees, Flipsy bonus offers, taxes, coupons and other offers and fees are taken into account
• If you receive a revised offer because your device was not in the condition stated, it will not be eligible for the best price guarantee
• The higher price you found must be available at the time you complete the form and when Flipsy receives your submitted form
• The higher price must be from an online buyback company. It can not be from a store already listed on Flipsy
• Higher prices must exceed the highest available price on Flipsy for identical models and specs at the time of your claim. They must match Flipsy price quotes exactly for every parameter, including but not limited to: identical device models, capacities, conditions, payout methods, shipping methods, postage methods and number of devices
• If a claim is deemed valid, Flipsy will pay the difference between the amount you were paid by the buyer plus $10, not to exceed $100 total
• Claim payouts will be issued via PayPal or check. You will be responsible for any PayPal fees
• Flipsy has the final say on whether an offer qualifies as a higher price, and reserves the right to deny claims and modify this offer at any time and without notice at our sole discretion. Flipsy also reserves the right to decide whether to honor or deny any claim for any reason at our sole discretion