FAQ

• How can I verify the model of my Samsung Phone?

  The quickest way to verify your Samsung model is to locate it in your phone’s settings menu.

  On your phone, browse to Settings > About Phone to view your:

  • Model name
  • Model number
  • Serial number
  • IMEI number
  • Hardware version

  You can also access your phone details by using these steps:

  • Open the Phone app
  • Dial *#06# on the keypad
  • Details about your devices IMEI and serial number will automatically appear on the screen

  If your Samsung does not power on, check to see if the model number is printed on the back of the device.

• How do I find the carrier for my Samsung Phone?

  You can identify your Samsung Phone carrier in the settings menu.

  Browse to Settings > About Phone > Status > Network or Service Provider

  * If your Samsung Phone doesn’t power on, your carrier name or logo might also be imprinted on the SIM card.

• What carrier do I select if mine isn’t listed on Flipsy?

  If your carrier is not listed, please select “Other”.

  All carriers aside from Verizon, T-Mobile, and AT&T fall under the “Other” classification.

• What carrier do I select if I switched from my original Samsung Phone network?

  If you are currently using a carrier other than the network it was originally locked to, you’ll need to select the original carrier when entering the details for your phone.

  For example, if you purchased your phone from AT&T but then switched to another carrier such as Verizon, you’ll need to select “AT&T” for your device details so that you receive an accurate buyback quote.

• How do I find the capacity of my Samsung Phone?

  To find your Samsung Phone storage capacity navigate to:

  Settings > About Phone > Storage

• How do I determine the condition of my Samsung Phone?

  Use the following condition descriptions to determine the best match for your Samsung Phone

  * Please note that each store has a slightly different way of determining an item’s condition.

• What is my Samsung Phone worth?

  The true value of an Samsung Phone depends on its condition and specifications like capacity and carrier. The most important factor will be the cosmetic and operational condition of your device. Of course, the better the condition the more money in your pocket, but the companies we search will even purchase broken devices!

  Phone values depreciate by around 40% over one year, but that rate jumps to 75% over three years. At the same time, values for old Samsung models drop by 15% or more after a new flagship is released. That means you should sell as soon as possible to get the most money for your used Samsung.

  Sending your phone to a Flipsy Trust Verified online buyback store is convenient since you’ll get a free printable shipping label and speed payments that are sent within 3 days of delivery. It's also worth mentioning that the buyback stores we search pay cash, not credit like carrier buyback programs which also offer 30% less comparatively.

• Can I sell my Samsung Phone near me?

  Yes, you can sell your Samsung Phone locally with Flipsy. Along with online options Flipsy shows you the best options to sell a Samsung near you.

  You could also list it on a marketplace like Craigslist or Facebook Marketplace, but be aware of several potential drawbacks which include:

  • No guarantee of sale
  • Fees can reduce profits (listing fees, selling fees, commissions, PayPal fees, etc.)
  • Time-consuming listings with phone details, photos, etc.
  • Sales can take a long time
  • Potential for scams

  Another option to consider is a kiosk like ecoATM. While these offer the convenience of same-day payouts, they don’t come without downsides:

  • Lower payouts compared to other selling options
  • The nearest kiosk may not be nearby
  • No guarantee your device will be accepted

  Lastly, most areas have brick & mortar carrier stores like Verizon, AT&T, and T-Mobile, but their trade-in programs often offer 30-50% less than your other options and they typically only offer store credit, not cash!

• Can I sell my blacklisted Samsung Phone?

  Yes! You can sell a locked or blacklisted Samsung Phone on Flipsy by clicking the “Locked or Blacklisted? link on the price comparison page. “Blacklisted” typically means that a phone has been reported lost or stolen (they’re also referred to as phones with bad IMEIs or ESNs).

  Learn more about how to sell locked and blacklisted phones.

• Can I sell a locked Samsung Phone?

  Yes, you can! Phones can either be activation locked, which means software prevents them from being activated with a new carrier; or, they can be finance locked, which means you still owe money on the device so it cannot be transferred to another carrier. No matter the type of lock on your Samsung Phone, you can sell it through Flipsy.

  To sell your locked or blacklisted Samsung Phone on Flipsy, click the “Locked or Blacklisted? link on the price comparison page.

  Learn more about how to sell locked and blacklisted phones.

• Can I sell an Samsung Phone that is still financed?

  Yes! To sell your financed Samsung Phone on Flipsy, click the “Locked or Blacklisted? link on the price comparison page.

• Can I sell a cracked Samsung Phone?

  Yes. Many Flipsy stores purchase items in a variety of unfavorable conditions including Fair, Poor and even Broken. No matter what condition your item is in, you can sell it on Flipsy.

• How do I wipe my personal data from my Samsung Phone?

  Flipsy buyback vendors will wipe your Samsung Phone's data when they receive it, but it’s a good idea to perform a backup and factory reset before shipping your device. This way you won’t lose any pictures, documents, or data you want to keep, and you’re protected if anything should happen to your device in transit to the buyer.

  If you’re not sure how, check out our guides on how to reset Samsung devices.

• How do I know it’s safe to sell my Samsung Phone with Flipsy?

  Yes. Flipsy only lists offers from Trust Verified Stores who have a proven track record of conducting safe online transactions. Flipsy monitors review sites, customer feedback and rating services to make sure stores are maintaining good customer relationships. We invite you to view profiles, reviews, policies and contact information for every store we search.

• Why is Flipsy Trust Verification important?

  Flipsy vets online buyback stores through a Trust Verification Process to eliminate the potential risks involved with shipping and selling your devices to an online company. Once a store is approved, Flipsy continues to actively monitor review sites, customer feedback, and rating services to verify that the stores consistently uphold positive customer relationships.

  We invite you to view profiles, reviews, policies and contact information for every store we search.

• What is the Flipsy Guarantee?

  Flipsy is confident that the offer you'll receive will be unmatched by any other online buyback company. If you find a better price within 24 hours of completing your sale, we’ll match the price you find – plus beat it by $10!

  Read more about the Flipsy Guarantee