FAQ

• How can I verify the model of my iPhone?

  The quickest way to verify your iPhone model is to locate it in your phone’s settings menu.

  Go to Settings > General > About > Model Name

  You can also identify your model number and cross reference that number on Apple’s website.

  Go to Settings > General > About. To the right of Model Number, you'll find the part number. To find the model number, tap the part number.

  Next, check your model number on Apple's site.

  If your iPhone does not power on and has a SIM tray, you can locate the model number removing the SIM tray and looking in the slot. The model number is on the upper side near the display.

  iPhone models that support only eSIM don't have a SIM tray. To find the model number for models without a SIM tray, look in the Lightning or USB-C connector. You'll find the model number on the upper side of the connector.

  More information on finding your model name and number.

• How do I find the carrier for my iPhone

  You can identify your iPhone carrier in the settings menu.

  Browse to Settings > General > About > Carrier

  * If your iPhone doesn't power on, your carrier name or logo might also be imprinted on the SIM card.

• What carrier do I select if mine isn't listed on Flipsy?

  If your carrier is not listed, please select “Other”.

  All carriers aside from Verizon, T-Mobile, and AT&T fall under the “Other” classification.

• What carrier do I select if I switched from my original iPhone network?

  If you are currently using a carrier other than the network it was originally locked to, you’ll need to select the original carrier when entering the details for your phone.

  For example, if you purchased your phone from AT&T but then switched to another carrier such as Verizon, you’ll need to select “AT&T” for your device details so that you receive an accurate buyback quote.

• How do I find the capacity of my iPhone?

  To find your iPhone storage capacity navigate to Settings > General > About > Capacity

  More about your iPhone’s capacity.

• How do I determine the condition of my iPhone?

  Use the following condition descriptions to determine the best match for your iPhone

  * Please note that each store has a slightly different way of determining an item’s condition.

• What is my iPhone worth?

  The true value of an iPhone depends on its condition and specifications like capacity and carrier. The most important factor will be the cosmetic and operational condition of your device. Of course, the better the condition the more money in your pocket, but the companies we search will even purchase broken devices!

  iPhone values depreciate by around 40% over one year, but that rate jumps to 75% over three years. At the same time, values for old iPhone models drop by 15% or more after a new flagship is released. That means you should sell as soon as possible to get the most money for your used iPhone.

  Sending your phone to a Flipsy Trust Verified online buyback store is convenient since you’ll get a free printable shipping label and speed payments that are sent within 3 days of delivery. It's also worth mentioning that the buyback stores we search pay cash, not credit like carrier buyback programs which also offer 30% less comparatively.

• Can I sell my iPhone near me?

  Yes, you can sell your iPhone locally with Flipsy. Along with online options Flipsy shows you the best options to sell an iPhone locally.

• Can I sell my blacklisted iPhone?

  Yes! You can sell a locked or blacklisted iPhone on Flipsy by clicking the “Locked or Blacklisted?” link on the price comparison page. “Blacklisted” typically means that a phone has been reported lost or stolen (they’re also referred to as phones with bad IMEIs or ESNs).Yes! You can sell a locked or blacklisted iPhone on Flipsy by clicking the “Locked or Blacklisted?” link on the price comparison page. “Blacklisted” typically means that a phone has been reported lost or stolen (they’re also referred to as phones with bad IMEIs or ESNs).

  Learn more about how to sell locked and blacklisted phones.

• Can I sell a locked iPhone?

  Yes, you can! Phones can either be activation locked, which means software prevents them from being activated with a new carrier; or, they can be finance locked, which means you still owe money on the device so it cannot be transferred to another carrier. No matter the type of lock on your iPhone, you can sell it through Flipsy.

  To sell your locked or blacklisted iPhone on Flipsy, click the “Locked or Blacklisted?” link on the price comparison page.

  Learn more about how to sell locked and blacklisted phones.

• Can I sell an iPhone that is still financed?

  Yes! To sell your financed iPhone on Flipsy, click the “Locked or Blacklisted?” link on the price comparison page.

• Can I sell a cracked iPhone?

  Yes. Many Flipsy stores purchase items in a variety of unfavorable conditions including Fair, Poor and even Broken. No matter what condition your item is in, you can sell it on Flipsy.

• How do I wipe my personal data from my iPhone?

  Flipsy buyback vendors will wipe your iPhone's data when they receive it, but it’s a good idea to perform a backup and factory reset before shipping your device. This way you won’t lose any pictures, documents, or data you want to keep, and you’re protected if anything should happen to your device in transit to the buyer. If you’re not sure how, check out our guides on how to reset Apple devices.

• How do I know it’s safe to sell my iPhone with Flipsy?

  Yes. Flipsy only lists offers from Trust Verified Stores who have a proven track record of conducting safe online transactions. Flipsy monitors review sites, customer feedback and rating services to make sure stores are maintaining good customer relationships. We invite you to view profiles, reviews, policies and contact information for every store we search.

• Why is Flipsy Trust Verification important?

  Flipsy vets online buyback stores through a Trust Verification Process to eliminate the potential risks involved with shipping and selling your devices to an online company. Once a store is approved, Flipsy continues to actively monitor review sites, customer feedback, and rating services to verify that the stores consistently uphold positive customer relationships.

  We invite you to view profiles, reviews, policies and contact information for every store we search.

• What is the Flipsy Guarantee?

  Flipsy is confident that the offer you'll receive will be unmatched by any other online buyback company. If you find a better price within 24 hours of completing your sale, we’ll match the price you find – plus beat it by $10!

  Read more about the Flipsy Guarantee